puc payment arrangements

The Oregon Public Utility Commission (PUC) regulates customer rates and services of the state’s investor-owned electric, natural gas and telephone utilities, as well as select water companies. Oregon PUC Approves Framework to Protect Utility Customers Impacted by COVID-19 - 09/24/20. As part of the investigation, the PUC engaged participants in a dynamic and inclusive public process, which provided invaluable feedback, collaboration, and compromise from stakeholders representing utility and customer interests across Oregon. The terms of the agreements are being finalized by PUC Staff and regulated energy, water, and telecommunications service providers, including: Portland General Electric, NW Natural Gas, Pacific Power, Avista, Idaho Power, Cascade Natural Gas, Avion Water, Oregon Water Utilities, NW Natural Water, Oregon Telecommunications Association, Lumen (formerly CenturyLink), and Ziply Fiber (formerly Frontier); as well as numerous stakeholders including Citizens’ Utility Board, Community Action Partners of Oregon, Verde, Northwest Energy Coalition, and Multnomah County Office of Sustainability, among others.   512-936-7000 Click here to add Oregon Public Utility Commission to your Twitter account or create one. SPECIAL PAYMENT ARRANGEMENTS AVAILABLE FOR CUSTOMERS OF ELECTRIC AND NATURAL GAS UTILITIES DURING THE WINTER MONTHS.

The REP may also share your information with: PO Box 13326 These included establishing terms on service disconnections, reconnections, time payment arrangements, waiver of fees related to late payments, provisions to protect customers’ credit, self-certification of medical certificates, and work on programs that can assist people in donating funds to help neighbors unable to pay their bills, among others.

The terms of the agreements are being finalized by PUC Staff and regulated energy, water, and telecommunications service providers, including: Portland General Electric, NW Natural Gas, Pacific Power, Avista, Idaho Power, Cascade Natural Gas, Avion Water, Oregon Water Utilities, NW Natural Water, Oregon Telecommunications Association, Lumen (formerly CenturyLink), and Ziply Fiber (formerly Frontier); as well as numerous stakeholders including Citizens’ Utility Board, Community Action Partners of Oregon, Verde, Northwest Energy Coalition, and Multnomah County Office of Sustainability, among others. For additional information, view the PUC’s COVID-19 Aftermath Report with details on the agreements for energy, telecommunications and water utilities. It is important to keep up with the terms of the payment plan, or you could be disconnected. Subscribe to receive FlashAlert messages from Oregon Public Utility Commission. The agreement for energy utilities also includes a condition concerning arrearage management plans to assist residential customers with outstanding balances. HALLOWELL, Maine — The Maine Public Utilities Commission announced that a moratorium on utility disconnections will end Nov. 1.

The Commission is committed to taking this challenge on.”. For additional information, view the PUC’s COVID-19 Aftermath Report with details on the agreements for energy, telecommunications and water utilities.

The PUC’s mission is to ensure Oregon utility customers have access to safe, reliable, and high quality utility services at just and reasonable rates, which is accomplished through thorough analysis and independent decision-making conducted in an open and fair process. View more news releases from Oregon Public Utility Commission. Get Started The moratorium on disconnections was implemented in March at the onset of the coronavirus pandemic in the state. It is the Commission's policy that during the winter months, when severe weather conditions can pose a threat to health and safety, residential customers of electric and gas utilities should not be disconnected because of their inability to pay the … The agreement for energy utilities also includes a condition concerning arrearage management plans to assist residential customers with outstanding balances. As part of the investigation, the PUC engaged participants in a dynamic and inclusive public process, which provided invaluable feedback, collaboration, and compromise from stakeholders representing utility and customer interests across Oregon.   Contact Web Support, Copyright © RESERVATIONS TO VISIT MULTNOMAH FALLS AND THE HISTORIC LODGE, NOW AVAILABLE THROUGH REC.GOV AND THE COLUMBIA RIVER GORGE EXPRESS!

A My Account is needed to enroll in a payment arrangement online. You will need to contact your Stafford Loan lender for details and payment arrangements or to make arrangements for student deferment status should you begin attending a school again. Even prior to this time, investor-owned utilities proactively suspended disconnections of residential and non-residential accounts, stopped issuing late and final notices, suspended assessing late fees, and offered more flexible payment options for their customers in recognition of the hardships caused by the pandemic, and the importance of utility services. In June 2020, the PUC held a public meeting to hear from the regulated investor-owned utilities, as well as customer groups and interested stakeholders on the impacts of COVID-19 and actions taken by utilities to protect customers. If you are a small business customer and would like to enroll in a payment arrangement, please call 1-800-494-4000. Public Utility Commission of Texas. FlashAlert utilizes the free service Twitter to distribute emergency text messages. Read below for additional information. 2020 Click here to add Oregon Public Utility Commission to your Twitter account or create one. “During the pandemic, Oregonians have found themselves more reliant on their utility services as they now stay at home to combat the pandemic, stay home to work where possible, and even educate their children at home,” said Mark Thompson, PUC Commissioner. Customers that have medical conditions and are at risk of being disconnected may request a deferred payment plan for the balance due. ... Those are the individuals responsible for making decisions about payment arrangements, late fees, and disconnection procedures for these entities. Oregon PUC Approves Framework to Protect Utility Customers Impacted by COVID-19. The Staff can help customers negotiate payment arrangements with regulated utilities Not already be enrolled in a payment arrangement or other special terms related to the COVID-19 crisis. Even prior to this time, investor-owned utilities proactively suspended disconnections of residential and non-residential accounts, stopped issuing late and final notices, suspended assessing late fees, and offered more flexible payment options for their customers in recognition of the hardships caused by the pandemic, and the importance of utility services. SALEM, Ore. – The Oregon Public Utility Commission (PUC) has conducted an investigation and approved a framework designed to protect residential and small commercial utility customers by ensuring continued access to essential services during COVID-19 and in the aftermath of the pandemic.

In June 2020, the PUC held a public meeting to hear from the regulated investor-owned utilities, as well as customer groups and interested stakeholders on the impacts of COVID-19 and actions taken by utilities to protect customers. Austin, TX 78711-3326 Charges filed following September 23 riot in downtown Portland, Black man sues Wells Fargo, says he was denied service, Fourth, Fifth & Sixth COVID-19 fatalities in Wasco County, Illegal Marijuana Growing Operations in Klickitat County, Oregon Woman Accused Of Interfering With Police Making Arrests During Civil Disorder In Portland, Hiker found dead in North Cascades identified. Ready to enroll? “During the pandemic, Oregonians have found themselves more reliant on their utility services as they now stay at home to combat the pandemic, stay home to work where possible, and even educate their children at home,” said Mark Thompson, PUC Commissioner. “In addition to confirming the actions taken by the utilities, the Commission also wanted to further investigate the impacts of the pandemic on customers, and further evaluate additional and future actions to protect utility customers, especially low income and vulnerable populations, during and after the pandemic,” added Commissioner Thompson. “This increased reliance on utility services also comes at a time where many customers’ ability to pay for these services has diminished due to the economic impacts COVID-19 has had on so many in our communities.”. These stipulations will be brought back to the Commission for final approval at a later date. Staff Counsel will develop stipulations based on the tentative agreements. Have his/her attending physician (for purposes of this subsection, the "physician" shall mean any public health official, including medical doctors, doctors of osteopathy, nurse practitioners, registered nurses, and any other similar public health official) call or contact the REP no later than the stated date of disconnection; Have his/her attending physician submit a written statement to the REP; and.

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